* All terms are subject to change without notice.

HOLIDAY SHIPPING TIMELINES

The information below provides the last shipping dates for select services to help ensure your package is scheduled to arrive by December 24, 2024. For more helpful resources, explore our holiday page at fedex.com/holiday.

• FedEx Ground® | Order by Thurs. 12.12.24
• FedEx Home Delivery® | Order by Thurs. 12.12.24
• FedEx 2-Day® | Order by Sun. 12.15.24
• FedEx Standard Overnight® | Order by Wed. 12.18.24

Free ground shipping offer is valid on qualifying orders $100+ placed on PJSalvage.com

• If you require a quicker delivery, please upgrade your shipment before completing your order.
• Orders that qualify for free ground shipping are at $100+ value and completed in one (1) transaction.
• Qualifying orders must have a cart subtotal of $100+. The brand does not include, discounts, shipping and tax totals towards the cart total.
• The free ground shipping offer applies only to FedEx Ground® in the United States to the 48 contiguous states.
• Due to increased demand for cozy, comfy items, we’re unable to amend the shipping method on any orders once the order confirmation has been received.
• Multiple orders with separate confirmation numbers can't be combined for the free ground shipping offer.
• Your tracking number will not be recognized by FedEx.com until approximately 24 hours after your order has shipped. FedEx's online system needs some time to update. Try tracking your package again the following day and follow your order to your front door.
• All orders are shipped via FedEx. FedEx domestic services currently supports shipments to the 48 contiguous states. Please note that FedEx shipping timelines are approximate and cannot be guaranteed.

To track your order sign in to your account and track your order here. 

• Orders can also be tracked utilizing your FedEx tracking number via the FedEx website. Please note it may take 1-3 business days to process your order for shipment.
• Orders are shipped during businesses hours Monday through Friday, excluding holidays.
• P.J. Salvage does not provide weekend delivery.
• Shipping timelines are approximations and can't be guaranteed.
• Orders received after 8:00 AM PST/11:00 AM EST will begin processing the next business day.
• Orders placed on weekends and holidays will begin processing the next business day.
• Overnight orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin for processing the next business day.
• UPS package intercept requests may incur an additional fee and must be submitted to the P.J. Salvage customer service team 24 hours before the projected delivery date.
• If you experience shipping challenges please reach out customercare@pjsalvage.com within 7 business days of the expected delivery date and time. Prior to reaching out, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.
• Please note in the unlikely event that your package incurs a shipping excpetion, you may reach out directly to FedEx and submit a claim OR the P.J. Salvage customer service can submit a claim on your behalf. *All FedExclaim policy elements apply and are subject to change.
• Please allow 24 hours from the delivery date/time for the package to arrive, as sometimes FedEx prematurely lists a package as delivered. Be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any other areas around your house. You should also check with anyone who might have retrieved the package for you.
• In the unlikely and unfortunate event your order is lost, stolen, or damaged in transit and you have not opted for order Protection, please file a claim directly with FedEx. FedEx is responsible for the safe and timely delivery of your package.
• You will receive an automated email with an order confirmation number as soon as your order is submitted. If you do not receive an order confirmation, please login to your P.J. Salvage account to be sure the email on file is up to date and doesn’t contain any typos.
• Your tracking number will not be recognized by FedEx.com until approximately 24 hours after your order has shipped. UPS’ online system needs some time to update. Try tracking your package again the following day and follow your order to your front door.

HOLIDAY SHIPPING TIMELINES

The information below provides the last shipping dates for select services to help ensure your package is scheduled to arrive by December 24, 2024. For more helpful resources, explore our holiday page at fedex.com/holiday.

• FedEx Ground® | Order by Thurs. 12.12.24
• FedEx Home Delivery® | Order by Thurs. 12.12.24
• FedEx 2-Day® | Order by Sun. 12.15.24
• FedEx Standard Overnight® | Order by Wed. 12.18.24

ORDER FULFILLMENT TIMELINES

• Fulfilment timelines are approximations and can't be guaranteed.
• All orders may incure a two - three (2-3) day fulfillment processing time.
• Orders are shipped Monday through Friday, excluding holidays.
• P.J. Salvage does not provide weekend delivery.
• Orders received after 8:00 AM PST/ 11:00 AM EST will begin processing the next business day.
• Orders placed on weekends and holidays will begin processing the next business day.
• 2-Day Express orders placed on Friday after 8:00 AM PST / 11:00 AM EST will begin processing the next business day.

FEDEX SHIPPING TIMELINES

• Shipping timelines are approximations and can't be guaranteed. All shipping estimated delivery times are subject to change and are subject to order processing cut off times.
• Fedex SmartPost® | Up to 10 business days.
• Fedex Ground Economy® | Up to 6 business days.
• Fedex 3 Day Select | 3 business days.
• FedEx Express | 2 business days.
• Shipping is available within the United States & it's territories.

SHIPPING INFORMATION

• Once an order confirmation is received, the shipping address can't be changed.
• We recommend shipping to a permanent address as deliveries to hotels, vacation rentals, or temporary addresses are not guaranteed.
• All orders are shipped via UPS. UPS domestic services currently supports shipments to the 48 contiguous states. UPS Surepost may be available at checkout for select PO Box addresses.  
• Shipping charges are non-refundable.

What is P.J. Salvage Order Protection?

• We highly recommend customers purchase P.J. Salvage Order Package Protection. Order Protection is premium package protection for your online orders. When you add Order Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a replacement order or product refund. The cost of Order Protection and shipping will be calculated at checkout and is non-refundable once your order is placed.
• Order Protection is OPTIONAL. Uncheck package protection at the bottom of your order. This will remove protection from your order.
• If protection is removed at checkout it will automatically stay removed from your account. If you repurchase again within 5 days and would like to add route + protection to your new order route + protection would have to be added.

What happens if my order is lost, stolen, or damaged in transit?

• Please file a claim at claims.orderprotection.com.
• If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at customercare@pjsalvage.com and we will be happy to assist you.

Can we cancel Order Protection?

• Once your order has been placed we are unable to remove Order Protection as our program is already protecting the package.
• We DO NOT refund Order Protection under any circumstances once your order has been placed.

• ShopRunner members please ensure that you are logged-in to your ShopRunner account and select the ShopRunner 2-day shipping method at check out.
• If your order was placed with an alternative shipping method unfortunately ShopRunner shipping can't be retroactively applied.
• For more information on the ShopRunner 2-day Shipping membership program please view our ShopRunner information page or reach out directly to the ShopRunner Customer service team at memberservices@shoprunner.com.
• Orders are shipped Monday through Friday, excluding holidays.
• P.J. Salvage does not provide weekend delivery.
• Shipping timelines are approximations and can't be guaranteed.
• Orders received after 8:00 AM PST/11:00 AM EST will be processed the next business day.
• Orders placed on weekends and holidays are processed the next business day.
• Shipping is available within the United States to the 48 contiguous states.
• Unfortunately, we cannot retroactively apply the benefits once the order is in process. Please ensure you are logged into your ShopRunner account and select the Shop Runner 2 day shipping method before checkout to redeem your membership benefits.

• International shipping is not currently available for pjsalvage.com.

Only product purchased directly from pjsalvage.com can be returned to pjsalvage.com. We do not offer price adjustments.

To initiate a return please access the RETURN PORTAL within 30 - days from purchase date.

Standard Return Policy

• P.J. Salvage charges a flat rate return fee of $9.95. This will come out of your refund once the item is received back at our warehouse.
• P.J. Salvage offers exchanges on select products free of charge.
• Labels and original tags must be attached to garment.
• Product must be new, unworn, & unwashed.
• Pack the item in original packaging or secure, waterproof package. Cover your address label with your return label or QR code.
• Return the package to your local Fedex drop off location.
• Keep your return tracking number safe, as you will need this as proof of return.
• Refunds will be processed within 7-10 business days after your return is received (excluding weekends and holidays). Please note that P.J. Salvage's parent company is Delta Galil U.S. and this name may appear on your financial statement.
• Choose Gift Card as your refund method and receive a bonus 15% back. Simply choose "Gift Card" when selecting your refund method and the bonus will be added and emailed once your return is received.
• Reshop Instant Refunds: If you return with Reshop, you will get your refund immediately (even before you ship back your items). After submitting your return, you will complete your refund process directly with them.

Sale & Promotion Policy

• Items purchased on sale are final sale and can't be returned or exchanged or merchandise credit.
• Cozy courtesy items are not eligible for return, exchange, or merchandise credit.
• Gifts with purchase are available while supplies last.
• Gift with purchase are not eligible for return, exchange, or merchandise credit.
• Terms and conditions subject to change and restrictions apply.

Only product purchased directly from pjsalvage.com can be returned to pjsalvage.com.

Purchases made from third party retailers cannot be returned to pjsalvage.com.

• Items purchased for holiday 2024 (October 15, 2024 - December 31, 2024) have an extended return window through January 21, 2025. Sale items are final sale and not eligible for returns or exchanges.
• Gift returns for items purchased at pjsalvage.com need to include the following:
• Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
• Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com, valid for up to 30-days.

• Items purchased on sale are final sale and can't be returned or exchanged or merchandise credit.
• BOGO sale sets are final sale and can't be returned or exchanged.
• Cozy courtesy items are not eligible for return, exchange, or merchandise credit.
• Gift(s) with purchase are available while supplies last.
• Gift(s) with purchase are not eligible for return, exchange, or merchandise credit.
• Terms and conditions subject to change and restrictions apply.

• At this time P.J. Salvage offers free exchanges on select items.
• Follow the steps in our return portal to start your exchange.

RECEIVED P.J. SALVAGE AS A GIFT?

• Purchases made from third party retailers are unable to be returned to pjsalvage.com.
• Returns that meet the standard return policies will be issued a refund. Approved return exceptions will be issued a merchandise credit.
• Gift returns for items purchased at pjsalvage.com need to include the following:
• Items must be returned unworn, unwashed, in new condition, with all original packaging and tags attached.
• Gift returns for items purchased at pjsalvage.com will be issued a merchandise credit, redeemable only on pjsalvage.com and valid for up to 30-days.

• Only product purchased directly from pjsalvage.com can be returned to P.J. Salvage.
• If you purchased a P.J. Salvage product from a third party retailer we kindly request that you reach out to the original store concerning the item(s) you’d like to return or exchange.  

• Current & former U.S. military
• Military spouses & dependents
• First responders including law enforcement, fire, and EMS
• Teachers (K-12 and University teachers/staff)

• Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
• After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
• For future purchases, simply log in with your GovX ID to unlock a new discount code.
• There is a limit of one discount code per day.

• For future purchases only and can't be applied retroactivley, simply log in with your GovX ID to unlock a new discount code.

• All fabrics are different. Please see below for specific care instructions. In general, Cozy items are delicate and should be handled according to their care label. In most scenarios, we recommend washing in cold water on gentle cycle and laying flat to air dry.

• Our super soft Peachy items are some of the most popular because of how cozy they are. Some pilling is a naturally occurring feature of the peachy fabric (rayon, poly & elastane blend) and should be cared for delicately to avoid excess pilling. We recommend turning your garment inside out, washing your Peachy items in cold water on a gentle cycle and lying flat to dry for best results. Do not wash with denim, zippers, or towels.

• We recommend washing modals delicately in cold water, on a gentle cycle and tumble dry low, or line dry. To remove wrinkles, we recommend steaming for the best and safest finish. To iron, hover over the item using the steam setting, or press using the medium temperature setting.

Wear, wash, repeat. Turn down the head. Wash in cold water. Air dry when possible or tumble dry on low heat.

Wear, wash, repeat

Turn down the head. Wash in cold water.

Air dry when possible or tumble dry on low heat.

• Knit items should be stored folded to prevent stretching or distorting.

We love our loyal customers and love rewarding them which is why we created The Cozy Club Rewards program. Members earn points on every purchase. Learn more about the program on our rewards page.

Create an account and register as a member. Every time a Cozy Club member makes a purchase on our site, you will earn at least 1 point per $1 spent. Please visit our rewards page to view other ways to earn points.

Customers in the United States, who shop pjsalvage.com are eligible to join our loyalty program. Retailers, independent specialty shops, resellers, international purchases, and distributors are strictly prohibited from enrolling.

You can check your points balance by logging into your account on our rewards page.

Yes, they expire after 12 months of inactivity.  What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points through completing a purchase within the selected time frame. 

Customers who exceed 12 months without earning or redeeming points through completing a purchase will lose their accrued point balance. 

Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status. To maintain your status, simply make a purchase.

Yes, there is a minimum spend required of $20.00.

Pillow points from multiple accounts cannot be combined into a single account, and there is a maximum of one account per household/address. Accounts with the same address, IP address, and multiple emails will be viewed a violation of the terms and conditions of the loyalty rewards program. Accounts that have different addresses and emails but are known to belong to one individual will also be viewed as a violation of the terms and conditions of the loyalty rewards program.

Yes, you must have at least $40.00 worth of items in your cart pretaxfor the discount to be applied and for the advocate to receive points. 

You will receive points from referring a friend after our 7-day approval period once they complete their purchase. These codes can be used by new customers only.

Ensure you’ve added your birthday to your rewards profile, and you will receive your points after a 24-hour pending period. If you entered a birthdate that has already passed, you will receive points the following year.

Using your points for free product are only redeemable with purchase.

You must spend a minimum of $20 (before taxes and shipping) to redeem any points for discounts or redeem points for products.  To proceed, please follow the below steps:  

1. Make sure you are logged into your rewards account.  

2. Add the item you want to purchase in your cart.  

3. Go to your rewards page and select the item you want to redeem for points.  

4. The redeemed rewards item should appear in your cart.  

5. Checkout as you normally would.  

Reward codes are not valid on Sale Items. Reward codes expire after 7 days. Do not redeem your code until you plan on using.All rewards are considered FINAL SALE and cannot be returned or exchanged.

Purchases of e-Gift cards and redemption of gift cards do not earn points.